We are thrilled you have joined the team for Winter 2024. Over the next few months we will be using this website to keep you updated to make your transition up to Falls Creek as smooth as possible.
We are sure that you will find the information useful. If there is anything else that you need to know, please do not hesitate to reach out to us via email on [email protected].
Look forward to seeing you on the mountain.
Rosy Seaton
Proprietor
Thank you for your patience on awaiting the rooming & venue allocations to be released.
Allocated Venue
As discussed in your interview and subsequent communication we are asking all staff to be flexible in their venue allocations. As a reminder you may be asked to work in multiple venues and deal with multiple managers over the course of your employment with Traverse Alpine Group.
Please remember that not all venue managers will have started employment yet, so please continue to contact us for any immediate questions via [email protected]
Accommodation
A lot of work has gone into your accommodation allocation and your allocation has been selected carefully. We would appreciate your cooperation with staying in your allocated room and accommodation for the entirety of the season. Any room change requests will be assessed on a case by case basis and are highly likely to be refused.
Please see below for your accommodation details and your primary venue and manager details:
Induction & Training Details
Tuesday 4th June – Location: All staff to Frying Pan Inn, 4 Village Bowl Ct
– 9am – 12:30pm – Whole Staff Induction @ Frying Pan Inn – Welcome to TAG and Falls Creek
– 1pm – 4pm – Manager Training – ONLY REQUIRED: Venue Managers, Assistant Venue Managers, Head Chefs, Sous Chefs & Other Managers
Wednesday 5th June – Staff Induction @ Venues –
– 9 am – 4pm – Meet at venues as per instructions
– Cloud 9 Staff – Meet @ Slalom Plaza @ 8:30am
– Frying Pan Inn Staff – Meet @ Frying pan Inn @ 8:45am
– Astra Staff (including Housekeeping, Guest Services & Restaurant Staff) – Meet @ Astra @ 8:45am
– Huski Staff – Meet @ Huski Kitchen @ 8:45am
– Logistics & Maintenance: Meet @ Frying Pan Inn @ 8:45am
– 6pm – 9pm – Staff Welcome Dinner and Drink at Frying Pan Inn
Thursday 6th June – Staff Induction in Venues – Meet at venues as per instructions 10:30am-5:30pm
– Cloud 9 Staff – Meet @ Slalom Plaza @ 10am
– Frying Pan Inn Staff – Meet @ Frying pan Inn @ 10:15am
– Astra Staff (including Housekeeping, Guest Services & Restaurant Staff) – Meet @ Astra @ 10:15am
– Huski Staff – Meet @ Huski Kitchen @ 10:15am
– Logistics & Maintenance: Meet @ Frying Pan Inn @ 10:15am
For reference these are the building addresses and access:
– Murmeli: 16 Schuss St, Falls Creek, VIC 3669 – Access via Front Door on Schuss St – Please enter and find your room:
Top Floor – rooms 11, 12, 14, 15, 16, 17; Middle Floor – rooms 8, 9, 10 (via dining room); Bottom Floor – Rooms 1, 2, 3, 4, 5, 6, 7, 18; Ground Floor, GR1, GR2, GR3, GR4, GR5 (exit via bottom floor door and walk outside down the staircase and turn left to find rooms)
– Frying Pan Inn, 4 Village Bowl, Falls Creek, VIC 3699 – Access via Village Bowl Ct – Stairwell up to upper floor above restaurant. Top Floor – Rooms 2, 3, 4, 5, 6, 7, 8, 10, 11, 12; Bottom Floor – Room 13 (behind shipping container)
– Astra, 5 Sitzmark St, Falls Creek, VIC 3699 – Access via Front Door – See reception for access band.
– Silver Ski, 1 Sitzmark St, Falls Creek, VIC 3699 – Entry via front door – Please contact Nathan 0491 492 482 for access codes
– Rim Rock, 6 Falls Creek Rd, Falls Cree, VIC 3699 – Entry via lower driveway or stairs – Top Floor Room – 1, 2, 3, Bottom Floor 1, 2, 3
– Snowdrift Lodge, 15 Falls Creek Road, VIC 3699 – Access via front stairs – Contact Nathan if any issues with access
Please follow this link for Village Maps for further information. Access to the village will be limited to a 30 minute period and then you will be required to move your car to allocated parking.
If you are having any troubles regarding arrival on the 3rd June. Please contact Nathan Roberts on 0491 492 482.
When you arrive at your designated accommodation you will have a wrist band which will be located on your bed which will give you access to the buildings and your designated workplace. Uniforms will be issued in venues on induction and training day
The House Rules are for the safety and comfort of all residents and exist to ensure that everyone enjoys living in the residences and no one is disturbed as a result of residents’ actions or inactions.
We are pleased to offer comfortable, warm, inviting and premium staff accommodation for our group staff. We ask that you kindly read through these rules and sign your acceptance of them. Should these rules not be followed, we will be forced to enact disciplinary measures which could result in dismissal in the most extreme cases. This will become part of your employee file and we would expect all staff to abide by these rules for the enjoyment and comfort of all our staff. We hope you have an amazing winter season with us!
Security:
Keep your personal belongings secure. Always lock them in your room and respect your roommates by locking the door whenever you leave. For missing or damaged belongings, you have left unattended we take no responsibility.
For security reasons some parts of the property are under video surveillance
Any unauthorised use, theft or damaging of the property or other guests/employee property will be reported to the authorities.
Excessive consumption of alcohol, use of drugs and weapon possession in the property is strictly prohibited
Fire Evacuation Plan is located at back of the entrance door to every room. You must respond to fire alarms by evacuating the building. Failure to vacate when an alarm sounds may result in disciplinary action. Do not re-enter the building until you are informed it is safe to do so by the authorities
Staff Rooms & Common Areas
As we are one of the larger employers in Falls Creek our staff accommodation venues are well known within the village. We pride ourselves on creating enjoyable and comfortable living environments for our staff and we ask in return you respect other guest’s and staff’s enjoyment within the village and accommodation. Excessive noise after 10pm within accommodation will not be tolerated and will place your status within staff accommodation at risk.
Overnight stay and stopover of non-residents in any staff accommodation property is strictly prohibited.
Smoking and vaping are prohibited in every room and on balconies. Smoking and vaping are permitted in designated smoking areas (check with property manager).
Naked flames, candles and tea-light candles in rooms are prohibited.
Please respect the house rules regarding noise and keep noise to a minimum between 10pm and 8am.
Please keep rooms clean and tidy, including bathroom and kitchenette area.
Only domestic electrical appliances e.g., hair dryers, shavers, irons and straighteners may be used, and residents are to ensure that such appliances are in good working order. All appliances must be switched off, disconnected and left in a safe condition after use.
If asked by management, please participate in set tasks to creating a clean and harmonious living environment for all residents.
Waste Management:
All waste must be separated into 3 different types of bags/containers. Please see below for designated rubbish ‘huts’ nearby your accommodation
PINK: General Rubbish is to be put in pink bags
CLEAR: Recycling is to be put in clear plastic bags
GREEN BIN: Food waste “Living Bin” (Compostable) is to be placed in the green bins and to be separated from general waste & Recycling in clear plastic bags provided.
Failure to adhere to these policies will result:
1. First Instance – verbal warning
2. Second Instance – Written Warning
3. Final Instance – Termination of Licence to Occupy with vacant possession required after 48 hours
ENTRY:
Please use your wrist band to enter the accommodation property
BINS:
There are two Bin “cubbies” located nearby to the property. Please ensure all rubbish is placed in the designated bags. No small household bags of rubbish should be placed there.
Clear bags for recycle.
Red/Black bags for waste
Clear living bin bags for compostable waste.
More bags are available in the kitchen area. Please contact 4 Site for more – 03 5758 1203 or text 0437 306 799
BOOT ROOM/DRYING ROOM
Please respect your fellow roommates and colleagues by keeping this room clean and tidy.
COMMON AREA:
We have a large dining space and a smaller lounge area. Please respect others by using these facilities properly and keeping them in a clean state.
LAUNDRY:
There is a laundry in the second level for all staff to use, please be mindful of others by ensuring you don’t leave any clothes in the washing machine or dryers. You will need to provide your own laundry power. Please ask if you have any queries on how to use the machines.
ENTRY:
You will be provided with an access Salto Wristband which will be designated to your room and your work venues.
BINS:
There is one Bin “cubby” located nearby to the property. Please ensure all rubbish is placed in the designated bags. No small household bags of rubbish should be placed there.
Clear bags for recycle.
Red/Black bags for waste
Clear living bin bags for compostable waste.
More bags are available in the kitchen area.
BOOT ROOM/DRYING ROOM – Room 9
Please respect your fellow roommates and colleagues by keeping this room clean and tidy.
KITCHEN/DINING ROOM:
There is a dining and kitchen room on the bottom floor, please respect others by keeping this area clean and tidy.
LAUNDRY:
There is a laundry on the bottom floor next to the dining room. Please be mindful of others by ensuring you don’t leave any clothes in the washing machine or dryers. You will need to provide your own laundry power. Please ask if you have any queries on how to use the machines.
SilverSki
CODES :
Your Room code will be provided to you in person.
BINS:
There is one Bin “cubby” located nearby to Huski. Please ensure all rubbish is placed in the designated bags. No small household bags of rubbish should be placed there.
Clear bags for recycle.
Red/Black bags for waste
Clear living bin bags for compostable waste.
Please replenish your own stock of bags from the venues.
COMMON AREA:
First floor has a small “common” area with a couch, a large microwave and a paying laundry & dryer ($4 each for a load).
LAUNDRY:
Murmeli and Frying Pan Inn both have well equipped laundry facilities for your use. Please take advantage of these facilities.
CODES:
You will be provided with an access Salto Wristband which will be designated to your room and your work venues.
BINS:
There is one Bin “cubby” located nearby to the property. Please ensure all rubbish is placed in the designated bags. No small household bags of rubbish should be placed there.
Clear bags for recycle.
Red/Black bags for waste
Clear living bin bags for compostable waste.
More bags are available in the Laundry Area
BOOT ROOM/DRYING ROOM:
Please keep your equipment within your room.
KITCHEN/DINING ROOM:
There is a dining and kitchen room on the bottom floor, please respect others by keeping this area clean and tidy.
LAUNDRY:
Murmeli and Frying Pan Inn both have well equipped laundry facilities for your use. Please take advantage of these facilities.
OTHER FACILITES:
Spa/Pool are for exclusive use of guests.
Mountain Fitness Club is a premium training facility, located in the Village Bowl. It is stocked with brand new equipment including assault bikes, rowers, ski erg’s, treadmills and strength training equipment.
TAG staff are entitled to a 10% discount on winter season memberships – usually $495, but $445 for TAG staff.
If you wish to purchase a discounted membership, please email [email protected].
We encourage you to have the Flu Vaccination prior to arrival at Falls Creek.
Should you choose to have the vaccination, TAG will reimburse the cost of the vaccination. To claim the reimbursement you will need to provide your receipt/confirmation. Please email this to us for reimbursement to [email protected]
As part of Traverse Alpine Group’s commitment to excellent service and providing a safe work place, we require all front of house staff to hold a current Victorian RSA (Responsible Serving of Alcohol).
Please note that other state/territory RSA’s will not be accepted due to Victorian liquor licensing requirements.
Victorian RSA’s are now able to be completed online, without a face-to-face session. CLICK HERE to pay and complete your RSA course online.
You will be required to upload your Victorian RSA Certificate in Employment Hero as part of your onboarding process.
If you have any queries about your RSA, please click here to reach out to us.
We know everyone is excited to find out which venues you will be working in and where you will be living, and we appreciate your patience with this while we finalise our recruitment.
Once our recruitment period has finished (late May) and venue/accommodation allocations are finalised, we will send out an email to all detailing the following:
Work uniforms
Think warm and waterproof! For getting to and from work, you will want an external waterproof layer and waterproof boots, so you arrive at work dry and warm. Bring the usual clothing bits, but remember, staying warm is about trapping air in your clothing, so more long thin layers is warmer than a couple of thick ones.
Money, money, money
Have some money in the bank when you arrive. Work hours depend on visitor numbers, so until the school holidays start there will be reduced hours. Although we will endeavor to provide sufficient hours to cover your living expenses, it is advised to have something up your sleeve just in case you wish to go out or buy the new snowboard you have been looking at!
Start Your Packing List
Dress ups
We host a Staff party during the season. Pack your dress ups for this party – theme to be decided by vote (or you can organise something later).
If you have any queries about what to bring and what not to bring – please reach out by emailing us at [email protected].
There is a small Foodworks in the resort that carries all the essentials if you wish to shop at Falls Creek, get that emergency item, or do not have the means to get to Mt Beauty or Albury. Foodworks also has an ATM if you need cash.
It is a good idea to bring a supply of toiletries with you, as the Falls Creek supermarket prices can be higher. For some clothing and snow equipment, there are also ski and board retail shops throughout the resort.
You can have mail sent to you via the Falls Creek Post Office. The Falls Creek Post Office is located near the Falls Creek Foodworks and accessible on foot from anywhere in the Falls Creek village. Items should be address to:
(Your Name)
C/O Falls Creek Post Office
Falls Creek VIC AUS 3699
Do you love all things content creation and social media? We would love to hear from you! |
We are looking for social media champions for each venue. You will work under the guidance of our Social Media and Public Relations Manager Jessie to deliver content and images that fit with each individual brands goal for the season. Please email us at [email protected] if you are interested in adding this creative position to your role.
TAG socials
Follow our venues on Facebook & Instagram.
Facebook groups
Falls Creek Staff & Locals is handy for connecting with other Falls Creek people. Falls Creek Ride Share Can be good for sharing rides on and off the mountain.
Falls Creek resort app
Snow and weather reports are available via the app.
Mobile coverage & Wi-Fi
There is 4G throughout the Falls Creek Resort, however the service varies at times and Telstra provide the best service/coverage. Optus and Vodaphone are limited. Our staff accommodation buildings are connected to fibre and have hi-speed wifi.
Road 24 Permit – FREE – parking 5km from Falls Creek
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MOUNTAIN STAFF ONLY |
WINTERHAVEN STORE |
8am – 6pm Available from opening weekend |
2024 SEASON HIRE |
SKIS, BOOTS, POLES $200 SNOWBOARD & BOOTS $250 EX-DEMO SKIS BOOTS, POLES EX-DEMO BOARD & BOOTS $400 |
*We have limited numbers available for season hire |
MOUNTAIN STAFF 25% OFF NEW BOOTS |
RIDE, K2 & 32 |
EXPERT STAFF AVAILABLE TO HELP GUIDE YOU WITH YOUR CHOICE OF SKIS – SNOWBOARD – BOOTS – HELMETS – GLOVES |
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Rosy Seaton is the owner of TAG. Living at Astra for the winter, Rosy brings fresh ideas and enthusiasm as well as a guiding hand. You will often find her running food at Cloud 9 or washing dishes at the Pan.
Cass Schnurr is TAG’s Food and Beverage Manager. Having worked with some of the best restaurant and hotel brands throughout the world, we are lucky to have Cass lighting the way.
Nathan Roberts is our ITC Systems Manager. Nathan and his family will also be the host in Murmeli Lodge, TAG’s main staff accommodation.
Lucas Croft is TAG’s Operations & Logistics Manager. Lucas has been with the TAG team for many years and works closely with Cass to ensure everything runs smoothly, both operationally and logistically.
Jessie Neale is our Public Relations and Social Media Manager. You’ll be sure to hear from her this season, when she’s requesting content for our social accounts!
Sarah Gardiner is our Bookkeeper and administration whizz – she will be managing Employment Hero and your pays, so be sure to be kind to her!
Alan Warhurst is TAG’s Safety, People and Wellness Coordinator. He manages all things Human Resources related.
Sam Hardman is our Group Reservations & Events Manager. She is also our esteemed Accommodation Manager at Astra Falls Creek.
Most staff will work between 20-30 hours per week for the first few weeks of the season, then for the majority of the season staff will work up to 38 hours and some more than this.
TAG is the second largest employer in Falls Creek. We have a number of venues and being employed with TAG means you may be required to work in venues and other roles throughout the course of the season to meet the objectives of the group.
Closer to winter, we will release further details of your primary venue where will be working and your direct Manager’s contact details.
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Snowsports are inherently dangerous and the cost of emergency medical assistance is very high – upward of $20,000 if you need to be air lifted to Melbourne for treatment. Ambulance cover is now mandatory for all employees of Traverse Alpine Group. We recommend you purchase Victorian Ambulance cover for $51.94 per year per person. You can renew or purchase Ambulance cover here. When completing your onboarding, you will be required to upload your certificate of coverage on Employment Hero. If you need a Victorian address please use 16 Schuss Street, Falls Creek, VIC, 3699
Closer to winter we will be releasing information via email on your accommodation and where you will be living. Please be mindful that there is a lot of work that goes into rooming allocations and we are trying our best to make everyone as comfortable as possible. |
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Rates include ALL utilities (electricity/water/gas/super-fast fibre internet) and linen (doona, sheets & pillow – Please BYO Towel).
Welcome Pack including: cutlery & crockery, name badge, access band and Traverse Alpine Group bag and dry storage box.
On Mountain accommodation with fabulous facilities. Communal facilities:
Please view our Policies and Procedures here.
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